Due to insurance purposes, only staff members are allowed in designated work areas behind the desk.   Most major grooming chains offer grooming where you can watch outside the glass window. To insure your pet has a safe groom at that type of establishment, watch WITHOUT being seen or HEARD by your pet. This will ensure that your pet gets a safe groom and isn’t getting excited thinking its going home wiggling while the groomer is trying to put sharp scissors near sensitive areas or eyes.